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General Questions

Engineer team located in China, we provide remote technical support by pictures, documents, videos
and teamviewer.

Our Tech Support team is available Monday through Friday,
GMT 9:00AM-6:00PM
Any urgent case need our support out of working hours, we will try our best to give support as well.

For CorelDRAW, Adobe Illustrator (AI), or other design software support, please contact their support directly.

Yes. The default system of HL CO2 laser machine is RUIDA RD works. It is compatible with lightburn. Any technical
support of lightburn, please go to lightburn directly.

The voltage of the HL CO2 laser machine is 220V. Please use 110V to 220V transfomer for customer from USA/Canada.

Please use the following spare kits,clamp,blowing balloon,contton swap and waterfree alcohol.

Can use the industrial(mobil) grease to lubricate the axis by grease gun.But please do not lubricate the belt.

Yes, you can use the ordinary antifreeze which use on cars or distill water(NOT used in winter or cold area).   Please always keep in mind, do not use tap water. We also stick the this instruction on the machine.

No. The HL CO2 laser machine has autofucus function. The lifting platform can move up and dowm automatically.

Yes. The diameter of the mirror is 20mm. The diameter of the lens is 20mm, focal length is 63.5mm.

The smallest engraving size is 2x2mm, to reach good engraving result, please use FL38.1mm(1.5inch) focus lens.

Yes, the HL CO2 laser machine come with Red Dot Pointer, it can provides a visible laser beam , you can
see clearly where the laser will fire.

Yes. When you cut and engrave, the air assit can remove heat and combustible gases from the surface of the material.

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