Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipped from oversea warehouse, small parcels would take 7 to 15 days to deliver. For large crate, it would need extra 5 to 7 days handling time.
Direct shipment from China, it would take 20 to 30 days on normal case.
The shipping time is estimated, but no guaranteed.
Please click My account on the TOP RIGHT and fill the form.
In the My Account, Addresses tab to change it.
After the parcel shipped, you will receive an email about carrier and tracking number. Then, you may track from carrier website.
No. We don’t keep your credit card information.
We ship to most of countries in the world, including USA, Canada, Australia, Europe and Asia
It depends. In most case, we will put them together and ship as one package. For fragile/oversize item, we need to ship in separate package.
We will either send return shipping label or send return shipping cost to ship back.
Depends on how it damaged. If for small damage without major defective, we will provide partial refund. Otherwise, we will provide full refund.
please kindly contact firstname.lastname@example.org
In most case, you may find answer in FAQ and resource page. If that can’t be addressed, please kindly contact email@example.com
please kindly contact firstname.lastname@example.org to change shipping address.
Yes, you may do this before order shipped.